Writing effective letters of complaint

Writing effective letters of complaint to local authority staff, officials or other politicians.

Local authority staff and elected officials receive a great deal of correspondence and are usually very busy. You will increase your chances of getting your letter noticed if you follow some simple rules.

Address your letter to the relevant manager/official but do not expect them to necessarily reply in person. As in business matters often have to be delegated to more experienced or less busy people.
Be respectful. If you want the reader to be responsive to your ideas, write in a friendly and non-threatening manner.
Identify who you are and what the purpose of your letter is. Make it clear whether you are just making a comment, a criticism, or a complaint.
Keep your letter Short. It should be 1-2 pages long when single-spaced, dated and signed. Always keep an exact copy.
Be assertive (and not aggressive) in your thesis. Explain what the issue is. Identify the problem. Suggest a remedy if you have one in mind
Utilise power positions. Readers tend to skim letters, make your most important points in the first and last paragraphs.
Establish credibility. Do your research and get your facts right. Don’t let the fact that you are not an expert prevent you from expressing your opinion.
Establish commonality. To establish commonality you can mention something that you both agree on. Establish yourself as an ally working towards the same goal.
Request that the official take a particular course of action. This may be a to carry out an investigation, change a decision, find a solution, suggest a remedy etc.
Ask for a reply/remedy within a reasonable stated time-span. Consider if your letter should be forwarded to anyone else.